• Select the “ Actions” option in the “ Move” section of the “ Message” tab. • Select “ Recall This Message“ • Choose whether to “ Delete undread copies of this message” or “ Delete undread copies and replace with a new message“. You can also check the “ Tell me if recall succeeds or fails for recipient.” box if you wish to receive an email that tells you if the message was recalled or not. • Select “ OK“. An attempt will then be made to recall the message from each recipient.

Requirements for the recall process to be successful • Both users are on Exchange within the same organization. You can’t recall messages sent to email addresses outside your organization. • The recipient also must be using the Outlook desktop app, i.e. Not Outlook Web App or a. • The original message must have arrived in the Inbox of the recipient, i.e.

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When a message is being read via Outlook on the Web (OWA) or via EAS on a smartphone or tablet, the recall will not work.• The recipient must have an active connection with Exchange. When Cached Exchange Mode is enabled and the recipient is working off-line, the recall process will fail.• The original message must arrive in the Inbox folder of the recipient. When it got moved via a rule, recalling the message is not possible.• The original message must still be unread and the recipient must open the Recall message before the original message.

The user from whom you are recalling the message must be using Outlook for Windows, and have Outlook open at the time of recall. Recipients using Outlook Web Access, Outlook for Mac, or a mobile device will not have their message recalled. In Outlook, if you are using Microsoft Exchange and you need to recall an email message, you can do so by going to advanced message options within the desktop client. This allows you to rescind messages or update messages you have already sent without needing to send out any additional messages.

If you no longer know whether it's called Outlook web app, Outlook Online, or other, let us explain. Or their mobile device. Alternatives to Recall If you often find yourself needing to recall emails, it might be best to take an alternative approach.